Pre‑service: Formulation of product technical solutions, site survey, solution finalisation

Mid‑service: Steel structure fabrication, display screen installation, product training

Post‑service: Product failure warranty service, customer care follow‑up, remote telephone support, customer complaint handling

Pre‑service

1. Develop detailed design solutions and order the necessary system equipment.
2. The system power supply and outdoor LED display structure scheme should be designed as early as possible to ensure that cabling and power construction are completed in one go.
3. After cooperation begins, both parties jointly formulate an implementation plan.

Mid‑service

1. Our company provides at least 2 hours of free on‑site training to ensure that the purchaser’s operation and maintenance personnel gain sufficient understanding of the equipment principles and can quickly resolve simple hardware faults. We also train the purchaser’s specific operators in the use of application software, assisting them in publishing text, images, videos and other information.
2. Dedicated account management: Assign a specific sales manager to provide on‑site station service, offering a “one‑stop” service to the customer.
3. Dedicated after‑sales service: Assign a full‑time customer service centre director to handle daily liaison, communication and coordination with the customer.
4. Complaint handling: All service complaints will be responded to by the dedicated service director within half an hour. Service‑related incidents will be handled according to the service incident procedure, and the final resolution will be provided within two working days.
5. Dedicated follow‑up: Full‑time customer service staff will regularly report cargo transit status and project construction progress to the customer via telephone, fax, e‑mail, etc.

Post‑service

Our company offers a free warranty period of one year (subject to the actual order) for the LED display system, with lifetime maintenance.

We conduct at least two routine inspections per year and provide corresponding inspection reports. Should any problem arise with the display software or hardware, our company will respond within 2 hours. During the warranty period, any replacement of software, hardware or related repairs caused by product quality issues shall be provided free of charge.

• During the warranty period, our company is responsible for maintaining and servicing all equipment specified in the contract. Any equipment or component damage due to product design, material quality or component defects will be replaced and repaired free of charge (excluding damage caused by human error).
• We provide lifetime technical support, and we can assign dedicated personnel to ensure support beyond the warranty period.
• After delivery and acceptance, if the same type of product is upgraded, our company will promptly inform the user and, upon request, provide free system software upgrades, as well as real‑time answers to any difficult questions at any time.

Service Code of Conduct

Politely receive every customer, patiently listen to their opinions, and address their concerns.

Service personnel must wear uniforms, display ID badges, carry toolkits and work in a professional manner during on‑site visits.

It is strictly forbidden to solicit or accept any gifts or gratuities from customers.

Emergency Repair Response Times

Our repair service department is composed of experienced software and hardware engineers. The department operates a 24‑hour telephone response service and guarantees arrival at the site within 48 hours of receiving a fault notification. General faults will be resolved within two hours; for complex faults, our company will dispatch backup service personnel to support the department and resolve the issue within 48 hours. During major events, the service department may assign professional maintenance personnel for on‑site support to ensure the smooth running of the event.

1. Software technical support and version upgrades.
2. During the maintenance period, if the customer has other modification needs, our company will leverage its technical advantages to assist in completing the modification work promptly, safely and efficiently.
3. For similar existing projects owned by the customer, our company can assist with maintenance; costs will be negotiated separately.
4. In the event of system failure, we respond rapidly and resolve the issue in a timely manner.
5. During the maintenance period, even if no fault occurs, our company will periodically send technicians to inspect the system and eliminate potential problems.
6. We provide operator training for the customer and keep spare parts and consumables in stock to ensure that simple faults can be handled immediately when they occur.