Contact Information:

• Working Hours: 09:00–13:00, 14:00–18:00
• Contact Email:info@ledvm.com
• Phone / WhatsApp: +852 9381 8180

Scope of After-Sales Service:

Our after-sales service primarily covers the following: hardware failures within the display screen, connector failures within the display screen, display screen control system failures, display screen control software failures, etc.

(Free of Charge During Warranty Period)

1. Failures of display screen modules, power supplies, and fans.
2. Failures of the display screen control system (graphics card, sending card, receiving card).
3. Failures in the use of display screen control software.

(Chargeable Services During Warranty Period)

1. Display screen failures caused by water ingress (e.g., due to structural renovation work, etc.).
2. Display screen failures resulting from human factors (e.g., improper operation or misuse of the display screen).
3. Display screen failures caused by natural disasters.

Event Support:

If you have a major event and require our company's engineers to be on-site for technical support, we can provide this as a chargeable service.