We offer an industry‑standard full‑screen warranty for all our products. The specific warranty period varies by product series, typically ranging from 1 to 3 years, with detailed terms clearly stated in the contract.

However, we believe that the responsiveness of after‑sales support matters more than the length of the warranty. When a screen fails, the cost to the client is measured in hours – events are underway, stores are open, and advertisements are live. Our after‑sales process is designed around one principle: restore the display as quickly as possible, then investigate the root cause.

Our standard support pathway is as follows: the client contacts us via phone or WhatsApp, and our technical support team performs a remote diagnosis to identify the type of fault. Software issues are resolved remotely with step‑by‑step guidance. For hardware issues, we arrange on‑site repair or dispatch replacement parts as needed.